Trucksino's Privacy Policy
Your Data, Our Responsibility

Trucksino is one of Bangladesh's most trusted online betting and gaming platforms. We understand that when you register with Trucksino, you're placing your trust in us to keep your personal information safe — and protecting that trust is our top priority.

This privacy policy applies to all users of the Trucksino website and app. It clearly sets out what data is collected, why it is collected, where it is stored, and what rights you have over your information.

Trucksino believes transparency is the best form of security. We never sell your data in secret, share it unnecessarily, or use it without your permission. Reading this policy will show you exactly how seriously Trucksino takes your privacy.

Trucksino only collects the information needed to deliver the best possible service and ensure platform security. Full details are provided below.

Personal identity information

• Full name (as provided at registration)
• Date of birth (for age verification)
• Email Address
• Mobile number
• Address (for KYC verification)
• National ID or passport details (for the KYC process)

Financial Information

• Mobile banking account number (for deposits/withdrawals)
• Transaction history and amounts
• Bank account details (where applicable)

Technical information

• IP Address & Location Data
• Device type, operating system, and browser information
• Session data and login timestamps
• Cookies & Web Beacon Data
• Page visits and click patterns

Trucksino is fully transparent about how your data is used. The table below gives a clear breakdown of each data type and the purpose it serves.

Trucksino will never use your data to make automated decisions that work against you — such as closing your account without cause. Human review is ensured for all significant decisions.

Trucksino stores your data on internationally certified secure servers. All information is protected with AES-256-bit encryption — currently the highest standard in data security.

Security measures

• SSL/TLS Encryption — Full Protection for Data in Transit
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing
• Suspicious login detection and automated alerts
• Restricted server access — authorized personnel only
• Regular data backups and recovery planning

Data retention period

Trucksino retains your data for as long as your account remains active. After account closure, certain information may be kept for up to 5 years to meet legal obligations. Once that period ends, your data is securely deleted or anonymized.

Trucksino never sells your data. In limited circumstances, certain information may be shared — and we are fully transparent about when and why, as outlined below.

When Data May Be Shared

• Payment processors: Only the minimum necessary data is shared with secure payment gateways to process transactions.
• KYC Partner: Data is shared with approved KYC providers for identity verification.
• Legal Authorities: Information may be provided upon court order or at the request of a regulatory authority.
• Security investigation: Limited data may be used in investigations into fraud or misuse.

When Data Will Not Be Shared

• To advertisers or marketing companies
• To any third party without your consent
• To competing gaming platforms
• To any individual or organization in exchange for payment

All third-party partners operate under strict data protection agreements and may only use your information for the specific purposes defined.

Trucksino uses cookies on its website and app. Cookies are small data files stored in your browser that help make your experience smoother and more personalized.

Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring the platform functions correctly.
• Performance cookies: Used to improve page loading speed and overall user experience.
• Functionality cookies: Used to remember your language preference and settings.
• Analytics cookies: Helps analyze site usage statistics.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Under Trucksino's privacy policy, you have several important rights over your personal data.

• Right to access your data: You can request to know what information we hold about you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: You can request that the use of your data be restricted.
• Right to data portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to receive promotional communications at any time.

To exercise any of these rights, contact our support team. Trucksino will respond within 30 days of receiving your request.

Trucksino strictly prohibits access by anyone under the age of 18. Special measures are in place to protect the privacy of minors.

• No information is collected or stored from anyone under the age of 18.
• If a user is identified as a minor, their account will be closed immediately.
• If any data belonging to a minor is found, the relevant authorities may be notified in accordance with applicable law.

A note to parents — please use parental control software to prevent your child from accessing online gaming platforms. If you have any concerns, contact our support team.

Trucksino may update this privacy policy from time to time. Changes may occur due to service improvements, legal updates, or the introduction of new features.

• You will be notified in advance of any significant changes via email or through the platform.
• The date of each update will be clearly stated at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to the updated policy, you may request to close your account.

We recommend reviewing this page periodically to stay up to date with the latest policy.

If you have any questions, complaints, or requests regarding our Privacy Policy, our support team is always here to help.

To contact our data protection team, write to us by email with the subject line "Privacy Request". We aim to respond within 3 business days.